CastmaxCloud ("we", "us") respects your privacy. This Privacy Policy explains how we collect, use and protect information when you visit our website, use our customer panel or communicate with our sales team.
1. Information we collect
- Account data: name, email, phone, company name, billing details and plan information.
- Technical data: IP address, browser type, login timestamps, stream usage, bandwidth and storage metrics.
- Content metadata: channel names, stream keys (stored securely), uploaded file names, playlists and configuration settings.
- Support communications: emails, messages and demo requests you send to us.
2. How we use information
- Provide and operate the streaming platform, billing and customer support.
- Monitor stream health, usage limits, security and service quality.
- Send service alerts, payment reminders and product updates.
- Improve our website, panel and infrastructure.
- Comply with legal obligations and prevent abuse.
3. Cookies and analytics
Our website and panel may use session cookies for authentication and security. We do not sell your personal data to advertisers.
4. Data sharing
We may share data with trusted infrastructure providers (hosting, CDN, email/SMS gateways) solely to deliver the Services. We may disclose information if required by law or to protect our rights and users.
5. Data retention
Account and billing records are retained as needed for operations and legal compliance. Recordings, logs and usage data may be deleted per plan retention settings or after account closure.
6. Security
We use access controls, encrypted connections (HTTPS), stream key protection and operational monitoring. No method of transmission over the internet is 100% secure.
7. Your rights
You may request access, correction or deletion of personal data where applicable. Contact us at sales@castmaxcloud.com. Account deletion requests may affect active services.
8. Third-party links
Our website may link to external sites (e.g. WhatsApp, OTT partners). Their privacy practices are governed by their own policies.
9. Children
Our Services are intended for businesses and broadcast operators, not directed at children under 13.
10. International users
Data may be processed on servers located in India or other regions where our providers operate, subject to applicable laws.
11. Changes to this policy
We may update this Privacy Policy periodically. The "Last updated" date at the top will reflect revisions.
12. Contact
Privacy questions: sales@castmaxcloud.com or Contact Sales.